About Book Case Studies News Participants Wellbeing Assessment LIFEXT Events BOOK A DEMO

Terms & Conditions

Standard Terms and Conditions 

1) APPLICATION
1.1. All products and services are furnished by LifeXT, LLC (“LifeXT”) only on the terms and conditions stated herein.

1.2. Client’s terms and conditions in any order documentation, preprinted or otherwise, shall not apply.

1.3. These standard terms and conditions are deemed to be accepted at the latest upon delivery of the products.

1.4. Client acknowledges that this is a commercial and not a consumer transaction.

1.5. While LifeXT will provide a broad range of services to assist Client and Client’s representatives engaging with LifeXT’s products and services (“Participants”), LifeXT’s employees, agents and contractors are not necessarily licensed psychologists, therapists, clinical social workers, marital or family counselors, or other medical or counseling professionals. LifeXT’s services and products are not a substitute for psychological counseling, therapy, or professional healthcare advice, nor is it intended to be. LifeXT does not diagnose or treat medical disorders (including but not limited to substance abuse disorders and mental illnesses), provide legal, financial, or accounting advice, and coaching is not a substitute for any such professional services. If any Participant is currently receiving professional therapy or medical treatment, such Participant is encouraged to continue such treatment under the guidance of appropriately licensed medical professionals notwithstanding the coaching services being provided hereunder. Client expressly acknowledges and understands that coaching is not to be used as a substitute for professional advice by legal, mental, medical or other qualified professionals and will encourage Participants to seek independent professional guidance for such matters.


2) QUOTATIONS / OFFERS
2.1. LifeXT’s quotations are non-binding and constitute solicitations for offers to purchase only.

2.2. LifeXT agrees to be bound by the quoted prices, quoted program components and launch timing for a period of 30 days.

2.3. A final and binding contract, subject to these terms and conditions, comes into force only upon the execution and delivery of a Statement of Work (“SOW”) from Client and its acceptance by LifeXT.


3) CLIENT EMPLOYEE READINESS
3.1. For all services provided by LifeXT, it shall be Client’s responsibility to ensure that all Participants have access to a compatible smartphone or tablet device able to access the LifeXT content. LifeXT will bear no responsibility for providing, maintaining and ensuring the proper function of such devices. In the event that any Participant does not have or maintain access to such a device, eligibility will be considered on a case by case basis and additional fees may apply


4) PRICING AND EXPENSE REIMBURSEMENT
4.1 Pricing shall be set forth in the applicable SOW. In the event that Client charges any “vendor credentialing fee” or similar fee for LifeXT to be able to become a vendor to Client, an amount equal to such fee shall be added to the pricing set forth in the applicable SOW.

4.2 Client shall reimburse LifeXT, upon invoice therefor, for all reasonable out-of-pocket expenses incurred by LifeXT in the provision of any services provided under an applicable SOW, including, without limitation, reasonable travel expenses as necessary for the provision of such services. Unless otherwise provided in the applicable SOW, any individual expense in excess of $5,000.00 or aggregate expenses in excess of $25,000.00 shall require the prior approval of Client.


5) TERMS OF PAYMENT
5.1. For total amounts exceeding US$15,000.00 (or an equivalent amount in any other currency) inclusive of any required sales or similar tax, terms of payment are as follows:
100% net of total within 5 days from receipt by Client of LifeXT’s accepted SOW;
Balance due at least three business days prior to the commencement of the relevant service or delivery of the relevant product.

5.2. Payments of US$15,000.00 (or an equivalent amount in any other currency) including required sales tax or similar tax or lower shall be due and payable in full within 5 days from receipt by Client of LifeXT’s accepted SOW. 5.3. Notwithstanding the foregoing, all amounts due and payable shall be paid due at least three business days prior to the commencement of the relevant service or delivery of the relevant product.

5.3. LifeXT shall be entitled, without additional consent of, or notice to, Client, to charge interest at the rate equal to the lesser of 10% per annum or the maximum amount permitted under applicable law for any amounts not paid when due as set forth herein.

5.4. Client shall not have the right to offset any claims without the express consent by LifeXT.


6) CANCELLATION
6.1 If Client desires to cancel any applicable SOW within 5 business days of the date of acceptance by LifeXT of such SOW, Client may do so for a full refund of any monies paid less the cost of any services or products delivered. This refund is only available if the services have not commenced in any way. Refunds may take up to 60 days to process after notice of cancellation.

6.2 If any Participant desires to cancel or Client desires to withdraw any Participant, and such cancellation or withdrawal occurs not less than {7} days prior to the launch date of any services, Client shall receive a credit for future services in an amount equal to the portion of the fees paid or payable by Client with respect to such Participant. Other than with respect to such credit for future use, Client shall not be entitled to any refund in the event of any such cancellation or withdrawal.

6.3. All notice of cancellation must be in writing and delivered by mail or emailed to [email protected] Voicemail and verbal correspondence do not constitute acceptable cancellation notice. Cancellation notices will be deemed to be the date on which LifeXT actually receives the written notification. Should the client fail to notify LifeXT in writing of any cancellation or withdrawal, there will be no refunds, credits or transfers available.

6.4. If at any time either Client or LifeXT believe that the services provided under any applicable SOW are no longer serving the needs of the Client and its Participants, such party may initiate a discussion to rectify the situation prior to cancelling the SOW. Initial contact should be through email wherein the relevant party will detail their beliefs and reasons for such beliefs. A discussion will then occur between LifeXT, Client and, if necessary, one or more Participants to resolve any issues and determine resolution. If after discussion both parties agree the resolution to be termination of the applicable SOW, then a refund of any amount paid for unused services will be given to Client.

6.5. Upon any expiration, termination or cancellation of any SOW or agreement between Client and LifeXT, to the extent that LifeXT content or other intellectual property of LifeXT is provided to Client that remains the property of LifeXT and does not become the property of Client (“LifeXT Content”), Client shall immediately cease the use of such LifeXT Content for any purpose and, upon the request of LifeXT shall either destroy or return such LifeXT Content to LifeXT and certify in writing that it has done so.


7) PROGRAM CHANGES
7.1. LifeXT reserves the right to change, modify or cancel the products or services as considered necessary. Any such change will be made in consultation with Client.


8) INTELLECTUAL PROPERTY
8.1. All material relating to the services and products used by or provided by Life- XT pursuant to this agreement is subject to copyright and other intellectual property rights. The copyright in all such materials remains the property of Life- XT or its other owners and may not be recorded, used, or reproduced without the written permission of the copyright owner. Client agrees that it shall not, at any time, to do anything that would infringe the intellectual property rights in such materials. Additionally, Client agrees that it shall not, at any time, and shall not permit any Participant to use any materials used or provided by Life- XT for any commercial purpose, either within or outside of Client’s organization without the prior written consent of LifeXT.


9) COMMUNICATIONS AND CONFIDENTIALITY
9.1. All Participants are required to communicate honestly, be open to feedback and assistance and create the time and energy to participate fully in the coaching program. Client acknowledges that open and honest communication with LifeXT is an essential component of coaching, and that absent such communication the effectiveness of the coaching provided under this agreement will be substantially diminished.

9.2. LifeXT agrees that, other than as set forth herein, LifeXT will keep all information shared by Client and any Participant confidential, and that LifeXT will not share any such information with third parties without Client’s, and if required, Participant’s express permission unless required by applicable law. Client acknowledges that LifeXT does not claim and cannot guarantee that any communications between Client, any Participant and LifeXT will be protected by any privilege under applicable law. In the event that LifeXT receives any process, subpoena, or other legal order requiring the disclosure of any confidential information, to the extent permitted by law LifeXT will notify Client prior to disclosing any such information, and, if requested by Client, will attempt to assert any available privilege to avoid disclosure of the confidential information (at Client’s expense). Notwithstanding the above, confidential information does not include information that: (a) was in the LifeXT’s possession prior to its being furnished by Client or any Participant; (b) is generally known to the public or in Client’s industry; (c) is obtained by LifeXT from a third party; (d) is independently developed by LifeXT without use of or reference to any confidential information; or (e) that LifeXT is required by law to disclose.

9.3. Notwithstanding the foregoing, Client hereby agrees and consents to LifeXT’s use of Client’s name and logo for the purpose of identifying Client as a user of LifeXT’s products and services.

9.4 LifeXT retains the right to share Client’s name and number of coaching hours as required for documentation for any coaching certifications. LifeXT and its employees, contractors and agents may engage in continuing education or pursuits of credentialing. That process may require Client’s name, contact information, dates and/or number of coaching hours for Participants. By agreeing to these terms and conditions, Client agrees to have only the above-mentioned information shared with the credentialing organization. No personal notes will be shared. According to the ethics of this profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, further coach professional development and/or consultation purposes.

9.5 Client agrees to, and shall cause Participants to, keep confidential all information shared by LifeXT, and not to share any such information with third parties without LifeXT’s express permission unless required by applicable law. Such confidential information shall include the pricing provided under any SOW or any specifics of the agreement between Client and LifeXT.


10) INDEMNIFICATION
10.1. Client agrees to release, indemnify, defend and hold harmless LifeXT, its members, officers, employees and representatives and their respective heirs, successors and assigns form any claims which the undersigned may otherwise have been arising out of or in any way related to participation or use of Life- XT’s products or services from any loss or liability from actions taken or situations created as a result of the use of such products and services.


11) LIMITATIONS OF LIABILITY
11.1 Except as expressly provided in this agreement, LifeXT makes no guarantees or warranties, express or implied. In no event will LifeXT nor its employees, contractors or agents be liable to Client or any Participant for consequential or special damages and Client expressly waives any and all claims for such damages or any other damages or remedy not specifically provided for under this Agreement. Notwithstanding any damages that Client may incur, LifeXT’s entire liability under this agreement, and Client’s exclusive remedy, will be limited to the amount paid by Client to LifeXT under this agreement for services rendered up until the termination date that resulted in such liability.

11.2 The Client agrees to utilize these life coaching services will the full understanding LifeXT and its employees, contractors and agents are in no way liable for Client’s or any Participant’s decisions, actions and outcomes. Client also agrees to hold LifeXT and its employees, contractors and agents free of all liability and responsibility for any adverse situations created as a direct or indirect result of a specific referral, advice given or any actions taken while working with LifeXT.


12) APPLICABLE LAW / ARBITRATION / PARTIAL INVALIDITY
12.1. These terms and conditions and all SOWs as well as all contractual and other legal relationships between the parties shall be governed by the laws of the State of Illinois, USA without regard to conflict of laws.

12.2. In the event of any dispute arising out of or relating to these terms and conditions, any SOW or the relationship between Client and LifeXT, the parties agree that such dispute shall be resolved through mediation and mandatory arbitration conducted in Cook County, Illinois, pursuant to the provisions of this paragraph. With respect to any such dispute, the parties agree to first attempt to mediate in good faith for up to thirty (30) days after notice of the dispute is provided. If the dispute is not resolved through mediation, the parties agree that the dispute shall be submitted to mandatory binding arbitration pursuant to the rules of the American Arbitration Association (AAA) or such other arbitrator as may be mutually agreed upon by the parties. In any such dispute, the parties agree that they shall each bear their own respective attorneys’ fees and costs.


13) SEAT UTILIZATION AND CREDIT
13.1. A seat will be considered as fully utilized if the participant has used a minimum of half of their total allotted sessions. Participants who utilize less than half of their total allotted sessions but at least one session before opting out of the program will be considered to have used ¼ of a seat.

13.2. At the end of the engagement, any fractions of unused seats will be calculated and rounded to the nearest whole number. This seat credit will be returned to the client in the form of either a Premium or Fundamentals seat (depending on the program) and must be used within 90 days. If the seat(s) are not filled within 90 days, the seat credit is considered expired.

13.3. In order to encourage attendance and honor full coaching schedules, a scheduled coaching session will be considered fully utilized if: a) the participant attends the session, b) the participant cancels the session within 24 hours of the scheduled meeting time, or c) the participant does not cancel the session and does not attend the session (no-show). In the case of situation (b) or (c), the session has been forfeited and the coach will continue on to the next session in the program sequence.


14) PARTICIPANT CANCELLATION AND NO-SHOW POLICY
14.1. Due to busy coaching schedules, if a participant must cancel a scheduled coaching session they must do so more than 24 hours in advance of the planned meeting time in order to avoid forfeiting the session. Participants may reschedule a session outside the 24 hour window as many times as necessary. If a participant provides less than 24 hour advance notice or no-shows the scheduled session, that session will be forfeited.


15) PARTICIPANT OPT-OUT AND PROGRAM PAUSE
15.1. Participants who opt into the program are given a period of two weeks to schedule their next meeting with their coach. During this period, participants will receive multiple emails reminding them of this policy and their deadline to book. If a participant does not book within the 2-week timeframe, they will be considered a non-engager and opted out of the program. Note: the session does not need to occur within the 2-week time period but must simply be scheduled.

15.2. If a participant elects to return to the program after they have been opted out as a non-engager or for any other reason, they may do so only if seats are still available in the cohort.

15.3. A participant may extend the opt-out period up to one month if they request a program “pause” from their coach. During this time, the participant’s seat is held as active and the participant is not required to take any action. One program pause is allowed per participant per course. After the one-month pause period ends, the participant will be re-entered into the regular 2-week opt-out process and must schedule a session with their coach to avoid being opted out. Note: the session does not need to occur within the 2-week time period but must simply be scheduled.


16) PROGRAM TIMELINE AND SEAT EXPIRATION
16.1. Any seats not filled with an engaged participant within 90 days of the program launch date will be forfeited, unless otherwise defined in the SOW.

16.2. Participants are given 8 months per Fundamentals course and 10 months per Premium course to use their allotted sessions. Any sessions not used by this deadline are forfeited. On average, most participants complete their program within 3-4 months (Fundamentals) and 5-6 months (Premium).


17) PARTICIPANT PRIVACY AND REQUIRED DISCLOSURE
17.1. Personally identifying information regarding assessment data, intake data, or coaching discussions are never shared directly with the client under any circumstances unless (a) permission has been expressly granted by the participant or (b) under circumstances that require reporting under various laws or applicable practice codes of ethics (situations include, but are not limited to, danger of suicide or homicide or material physical harm to self or others, abuse or neglect of children or vulnerable adults, etc.).

17.2. Any quotes provided in the participant feedback surveys may be shared so long as personally identifying information is removed.

Close

Request a Demo with LIFE XT

Fill out the form to request a demonstration of the LIFE XT program and experience firsthand how our employee resilience program can change your business - and your life!