By Nate Klemp, PhD
Here’s a business paradox: kindness breeds organizational success.
It’s a paradox because when we think about how to optimize creativity, productivity, and other metrics of high performing organizations, compassion rarely enters the conversation. We talk instead about more tangible metrics: things like increasing efficiency, billable hours, sales numbers, and other more quantifiable measures.
But leading firms are beginning to learn that compassion plays a powerful role in driving successful business outcomes. Just think about what happens when the opposite of compassion becomes the norm in an organization. Without compassion, feelings of irritation, reactivity, anger, and defensiveness become the norm. And this leads to near constant emotional drama, suspicion, turf wars, and chronic stress.
The problem, of course, is that this kind of corporate atmosphere isn’t just bad for the mental and emotional health of employees. It’s bad for business. As anyone who has ever been a part of a work culture like this knows, all of this emotional drama consumes a massive amount of mental and emotional energy. When you feel betrayed by your co-worker or worried that your boss doesn’t respect you, it can be really hard to stay focused on the tasks that need to get done.
Compassion, however, creates a different kind of corporate culture. When we approach our work with kindness instead of defensiveness, we experience greater empathy and curiosity.
And, not surprisingly, compassion leads to better business outcomes. A recent study done by Wharton Management Professor Sigal Barsade, for example, found that compassion in the workplace led to:
· Reduced employee withdraw from work
· Reduced absenteeism
· Increased employee satisfaction
· Increased teamwork and collaboration
It’s clear that compassion can radically shift the culture of a company in ways that lead to optimal performance both on the individual and organizational level.
So how can you bring compassion into your workplace? Here are a few simple first steps:
1. Greet Everyone Like an Old Friend
The tip is simple and yet has the power to change your day and the day of everyone you come into contact with. It comes from the Dalai Lama. When visiting the US, he used to imagine everyone he met was old friend.
You can use this practice as you go through each day at work. Each day, after all, you probably encounter numerous people: the people on your team, the people in the elevator, the people you interact with over the phone. The tip here is to shift the way you interact with these people. In each of these encounters, imagine you really were meeting an old friend for the first time in a long time. Imagine how excited you would be to see them.
This simple shift in your mindset will change the way you interact with everyone you encounter. It may light up your face with a smile. It may lead you to say “thank you” with greater depth and sincerity. And it may also change the experience of everyone you come into contact with. This one genuine moment of human connection might just make their day.
2. Walking Into the Office
When it comes to compassion, walking into the office in the morning is a key moment. If you feel irritated and rushed, you’re likely to be anything but kind to the next few people you see and the rest of your day will tend to follow a similar pattern. So see if you can use walking into work as a cue to help you build the habit of feeling compassion.
As you get off the elevator, walk through the front door, or open your computer, make a habit of shifting your attention to compassion. All you have to do here is think of all the people you will interact with during the day and say to yourself, “may you be happy and at peace.” You can even put a sticky note on your desk or computer to help you remember.
3. When the Going Gets Tough, Breathe
One of the best ways to be more compassionate at work is to catch yourself whenever you slip into irritation or defensiveness. During the course of a day or a week this is bound to happen. The key is to become aware of it. Without awareness, after all, you tend to react – to say something you don’t mean or become overly defensive.
The tip here is simple. When you feel yourself in this reactive mode, stop and take a single breath. Breath in for four counts and out for four counts. Then decide what to say or how to reply to the email that just triggered you. This small space opens the door to a more compassionate, less reactive, way of responding to intense workplace situations.
These are the things you can do today to bring a spirit of compassion into your workplace. As you will soon see, this shift is contagious. The more you shift your state of mind to kindness, the more you will experience others doing the same. It’s a shift that improves your wellbeing, the wellbeing of others, and the productivity and efficiency of the entire organization.
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